Terms of Service

Service operator and technical provider

2smilk is the operator responsible for the milk and dairy delivery service, including products, delivery, billing and customer resolutions. Allexor is engaged to manage the website and app and does not supply the milk or operate deliveries.

Your account and delivery area

Provide accurate contact and delivery information and keep your password private. Do not use another person's account or attempt to access customer or staff information without authorization.

Installation or account creation does not guarantee delivery availability. Availability depends on your actual address and the areas we serve. Contact the administrator if your address or delivery instructions change.

Products and delivery schedules

Check the product, unit, quantity, displayed price and delivery date before confirming a schedule. Products are subject to availability. A recurring delivery schedule continues until you change or pause it, subject to the effective date shown by the service.

The delivery-day change deadline is shown by the service. The current standard cutoff is 8:00 PM IST on the preceding day. Changes made after the cutoff may take effect on a later eligible day. Contact the administrator about an urgent change to an already prepared delivery; stopping it may not be operationally possible.

Acceptance and payment

There is no upfront payment. You owe payment for products delivered and accepted by you. Placing a schedule, dispatching a product or an unsuccessful delivery attempt alone does not create a product charge under this policy.

The delivery person records an accepted delivery by marking the order Delivered. This adds the delivered order to your bill; you do not need to confirm it separately in the app. Delivery personnel must not mark refused or undelivered products as accepted. Contact the administrator promptly if a delivery record is incorrect.

Inspect the products at delivery where reasonably possible, and tell the delivery person about an incorrect or visibly damaged item. Contact the administrator promptly about a quality issue discovered later. Acceptance does not remove any rights available under applicable law.

Payment is collected in person. The current service consolidates accepted deliveries into monthly bills for collection. A collection marked as verifying is awaiting administrator confirmation; it is not a second payment request. Raise a discrepancy with the administrator before paying the disputed amount.

Cancellations, disputes and exceptional refunds

The Cancellation, Billing and Refund Policy explains delivery changes and how to report incorrect charges or request an exceptional refund. We do not operate a self-service online refund system.

Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. We do not guarantee a particular app-store review decision or uninterrupted availability of the app.