Cancellation, Billing and Refund Policy

Changing or cancelling a delivery

Use the delivery-plan controls before the deadline shown in the app to cancel an eligible delivery or adjust quantities. The current standard deadline is 8:00 PM IST on the previous day. Check the saved plan or effective date to confirm your change.

If the deadline has passed, contact the administrator as soon as possible. A late request may be too late to stop preparation or dispatch. A product charge is payable only for products you actually accept. We do not currently charge a late-cancellation fee.

Items not accepted or not delivered

Products not delivered or not accepted should not be included as chargeable accepted deliveries. Tell the delivery person immediately about an incorrect or visibly damaged item and contact the administrator if the bill does not reflect what you accepted.

The delivery person marks an order Delivered to record your acceptance and add it to the bill. If any item is refused or disputed, the delivery person must involve the administrator so the charge reflects only accepted products. There is no separate customer acceptance step in the app.

If an issue affects only part of a delivery, explain which product and quantity are affected so the administrator can review the correct charge. Report quality concerns discovered after acceptance promptly; accepting a delivery does not automatically prevent a valid complaint.

Incorrect bills and exceptional refunds

If you have not paid an incorrect charge, ask the administrator to review and correct the bill. This is a billing correction, not a refund of money already paid.

If you already paid and believe a refund is justified, contact the administrator with the delivery date, product, quantity, amount paid and a short explanation. Keep any receipt or other relevant evidence. Do not send passwords, OTPs or banking credentials.

The administrator will review the circumstances and discuss any appropriate correction, refund or other resolution with you. There is no automatic refund button or payment-gateway refund process. Any approved refund method and timing will be communicated directly; this policy does not promise a wallet credit, replacement or fixed processing period.

Your rights

This policy does not remove any rights or remedies you have under applicable law. Contact the administrator if you disagree with a recorded delivery, payment status or proposed resolution.